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Outsourced IT Manager

We take on your ICT problems, so you can focus on your business goal and needs.

Outsourced IT Manager Services

NOC Support
Our dedicated team of NOC experts will give you unmatched real-time visibility into the devices, users and applications in your network. We proactively and constantly monitor your network and identify issues before they can cause major disruptions.
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Why opt for our NOC services?
1. Network monitoring and management

We track all network devices (routers, switches, firewall, load balancers etc.) and servers to ensure they function properly.

2. Business continuity and disaster recovery (BCDR) services

Our BCDR services help businesses keep their operations running even during major disruptions.

3. Software and application management

We manage software and applications throughout their lifecycle i.e. from software installation, program updates and upgrades, troubleshooting and patch management.

4. Network analysis and reporting

We test the speed and efficiency of your network to measure its overall health and give optimization proposals.

SOC Support
Our SOC team will use diverse tools and techniques to monitor, detect, analyze, and respond to security threats.
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Why opt for our SOC services?
1. Network monitoring

To provide complete visibility into digital activity and better detect anomalies.

2. Prevention techniques

To deter and deflect a range of known and unknown risks .

3. Threat detection and intelligence

Capabilities that assess the origin, impact and severity of each cybersecurity incident.

4. Reporting

To ensure all incidents and threats are fed into the data repository, making it more precise and responsive in the future .

On-Site Technical Support

Sometimes an onsite visit is necessary to resolve your tougher problems.Our professional field technicians will visit your office to deliver a convenient solution for your business.

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On-site services include:
  • Deploying new workstations
  • Helping new employees get set up
  • Moving equipment around
  • Meeting vendors (vendor management) for Printers, Internet, and other services.
  • Onsite troubleshooting of issues we can’t resolve remotely.
  • Equipment repairs and routine maintenance
IT Help Desk

"No IT question is too big (or small) for the BITMAS ® Help Desk"

BITMAS offers top-notch help desk support services as part of a wide array of competitively priced fixed cost plans. Our skilled technicians are prepared to field queries quickly to keep your IT operations running smoothly.

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They’ll troubleshoot, resolve and document your team’s help requests for desktop computers, laptops, mobile, peripherals and network issues.

Help Desk Overview:

Here are common help desk issues our fully trained and experienced technicians handle for our clients:

  • Assisting with password resets, printer and other peripheral issues
  • Resolving issues related to computer, device, or application performance.
  • Diagnosing and addressing internet connectivity issues or slowness.
  • Handling IT security related events in a timely manner.
  • Helping to make sure everyone has a productive and worry-free day.

A better IT experience is a phone call away.

Vendor Management

Through our IT vendor management service, we help businesses optimally develop, manage and control vendor contracts, relationships and performance for the efficient delivery of contracted products and services.

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Virtually every IT solution involves multiple technologies and vendors. Third-party technical support can run you around in circles before getting anywhere when you really need things to be back up.

We interface with all of your technology vendors including your Internet Service Providers, Line of Business Software Vendors, Hardware Vendors, and more. Our Vendor Management services are an integral part of BITMAS.

Why opt for IT vendor management service?

1. One Support Number. When BITMAS manages your vendor relationships, you get a single point of contact for your troubleshooting and support needs ensuring better, faster support for your third-party hardware and software investments.

2. Resolve Problems Quicker. BITMAS technicians work with a whole slew of hardware and software vendors every single day and have built strong strategic partnerships. We get your tech support issues resolved faster than if you were doing it on your own.

3. Gain Expert Advice. “Geek speak” and technical jargon can be confusing. We’re here to translate, answer any questions you have and make unbiased recommendations.

3. Best services and pricing. We take a physical inventory of all of your hardware and software, including serial numbers, warranties, registrations, licenses and configurations. We document all this information for easy access, so our team can determine who to call if there’s an issue.

We evaluate solutions and negotiate with vendors, ensuring you get the best services and pricing possible.

IT outsourced manager plans

Barizi IT Manager Services – PART-TIME

Do you find that your in-house tech does not have enough work to keep busy? Smaller companies, those with few staff probably don’t need full-time IT Support. A part-time IT Manager is just what you need. Hence, we offer a part-time option with customized plans including 20hours/week in office.

Barizi IT Manager Services – FULL TIME

We provide you with a dedicated full-time IT Manager who works onsite to address any and all technology-related issues. It’s like having an in-house IT Manager, but without the overhead of insurance, pension, PAYE etc.

Benefits of hiring our outsourced IT manager

Our customers are our number one priority and we strive to deliver them a service experience that’s second to none.

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Increased flexibility

We give you options for full-time or part-time outsourced IT manager. You can scale up or down as needed, without having to worry about hiring or training staff.

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Access to specialized expertise

We have a team of skilled professionals with expertise in different areas, such as cybersecurity, infrastructure management, IT support, IT procurement etc.

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Elasticity and efficiency

Hire the talent that you need, when you need it, for exactly the length of time you require, and when the project finishes you have no long-term commitment, no extended overheads.

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Best risk management

Because we continuously invest in on-going training for our IT managers, they have a better understanding of the latest cybersecurity threats and best practices to mitigate them.

Find out how our specialists can help

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