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Client Support

Existing BITMAS clients please access support using the options below.

Your technical support options

Phone Support

Call our Service Desk and speak to an experienced technician.

Email Support

Send an email to create a support ticket automatically and a technician will be in touch shortly.

info@bitmas.co.ke

Remote Support

When a technician asks to connect to your PC, please click the button below.

HIGH FIVE

How we performed in March 2023

67%
Calls Answered Within 15 Seconds
3hr
Average Time to Respond
6hr
Average Time to Resolution
49%
First Contact Resolution
97%
Customer Satisfaction
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